Customer guide
Frequently asked questions.
Essential information about custom orders, artwork, production, payments, collection, and delivery.
How do I request a custom quotation?
Send the product or service required, dimensions, quantity, preferred material, artwork or reference image, and your required date through WhatsApp or the contact page. Complete information allows us to assess the request faster.
Can you help if my design is not ready?
Yes. Share what you have and explain the intended result. We will clarify what design or production preparation is required before the order can proceed.
Which file formats should I provide?
The best format depends on the production method. Vector artwork is generally preferred for cutting and many print applications. High-resolution image files may be suitable for photography and selected print work. We will confirm the required format for your order.
Do you accept single pieces and bulk orders?
Yes. Availability, minimum quantities, and pricing depend on the product, material, and production method. Bulk and recurring business requirements can be quoted separately.
How long does production take?
Production time varies by item, quantity, artwork readiness, material availability, and finishing. The expected timing is confirmed with the quotation or order review.
Can I collect my order from the studio?
Yes. Collection is available from Daloob Studio in Ain Khalid after you receive confirmation that the order is ready.
Is delivery available across Qatar?
Delivery can be arranged subject to the item, location, and order conditions. The applicable delivery method, timing, and charge are confirmed before dispatch.
Can a customised order be changed after approval?
Changes may not be possible after artwork approval or production has started. Review names, spelling, dimensions, colours, quantities, and other specifications carefully before approval.
Need an answer for a specific order?
Send the order details directly to the studio.